Frequently Asked Questions

This is an online virtual event. You do not have to travel to any specific location. You can participate from the comfort of your own home or anywhere that you have Internet access. The event is accessible from desktop, mobile and tablet devices.
This is a two-day event with different speakers and topics each day. The live virtual conference days will take place on Saturday, October 15th, 10:00 a.m. to 7:30 p.m. Eastern Daylight Time (EDT).
The event is aimed at adults and youth living with type 1 diabetes. It is also a great source of information for those supporting someone with type 1 diabetes (i.e. parent, caregiver, spouse, etc.).
Yes, please register via the “REGISTRATION” tab. At this time, you will be asked to provide your personal information. After registering, you should receive an email within 24 hours, confirming you’ve been registered, along with a link to the October 15th live event platform. At that time, you will need to enter your email (same as the one entered during registration) to gain access.
Using your login credentials (this is your email), you can log in as soon as the event goes live on October 15th; 10:00 a.m. EDT. Once you log in, you will be taken to the virtual lobby and will be able to view welcome and instructional videos on how to navigate our virtual conference. You will receive a virtual conference bag, which will include a detailed program, as well as additional diabetes related information from our sponsors.
Much like an in-person conference, you will be able to watch presentations in the virtual auditorium and participate in Q&A sessions. There is also an interactive tradeshow where you can visit a variety of diabetes related exhibits and ask questions of company representatives via chat box or schedule a call to speak with a representative.
We will also have an area called the Resource Lounge where you can view a variety of fantastic educational videos that will help you in your journey with T1D.
To add a little more fun to your day, we are also including gamification (i.e. a virtual scavenger hunt, leaderboard) where you can earn points for a chance to win prizes. For more information, visit the Games & Prizes tab.
During the presentation, questions can be typed into the chat box at anytime, however the speaker will wait until the allotted Q & A period at the end of the presentation to answer questions from the audience.
Virtual events bring the experience of an in-person conference to your personal computer, so just like an in-person conference, you have the freedom to pick the sessions you attend. But many say that attending the event in its entirety will help you get the most out of the experience.
No, you do not need to download or install any software to participate in our conference. Nor do you need a webcam to take part. You only need to have access to the internet.
For any technical assistance, please contact us nolimits@vfairs.com OR visit our virtual Help Desk depicted in the internal lobby and a vFairs representative will be available to help you.
Contact us via email at info@diabetes.ca or call 1-800-BANTING (226-8464) and our call centre staff will get back to you in 1-2 business days.