FAQ

Frequently Asked Questions

This is an online virtual event. You do not have to travel to any specific location. You can participate from the comfort of your own home or anywhere that you have Internet access. The event is accessible from desktop, mobile and tablet devices.
This is a two-day event with different speakers and topics each day. The live virtual conference days will take place on Saturday, September 12th & 19th, from 12:00PM – 5:30PM EST.
The event is aimed at adults and youth living with type 1 diabetes. It is also a great source of information for those supporting someone with type 1 diabetes (i.e. parent, caregiver, spouse, etc.).
Yes, please register via this homepage. At this time you will be asked to complete a registration form asking for your contact and demographic information. Once you submit and pay, you will receive a registration confirmation email with your login details. If you don’t receive this shortly after registering, please be sure to check your spam box. If you still have issues, please contact info@diabetes.ca
Using the login credentials received in your registration confirmation email, (this is your email and password),(remove bracket info). Once you login you will be taken to the virtual lobby and will be able to view welcome and instructional videos on how to navigate our virtual conference. You will receive a virtual conference bag which will include a detailed program, as well as additional diabetes related information from our sponsors.
Much like an in-person conference you will be able to watch presentations in the virtual auditorium and participate in Q&A sessions. There is also an interactive tradeshow where you can visit a variety of diabetes related exhibits and ask questions of company representatives via chat box or arrange a private chat via audio or video options.
To allow you to connect with diabetes stakeholders, healthcare providers and others affected by diabetes, we will also have a variety of chat rooms for you to participate in throughout each of the days. Check out the Chat Rooms tab for a detailed schedule of topics and hosts. To add a little more fun to your day, we are also including gamification (i.e. a virtual scavenger hunt, leaderboard) where you can earn points for a chance to win prizes. For more information, visit the Games & Prizes tab.
During the presentation, questions can be typed into the chat box at anytime, however the speaker will wait until the allotted Q & A period at the end of the presentation to answer questions from the audience.
Virtual events bring the experience of an in-person conference to your personal computer, so just like an in-person conference, you have the freedom to pick the sessions you attend. But many say that attending the event in its entirety will help you get the most out of the experience.
Yes, for early bird registrants the cost is $20 before midnight September 1st. after September 1st the cost is $25.
No, you do not need to download or install any software to participate in our conference. Nor do you need a webcam to take part. You only need to have access to the internet.
For any technical assistance, please contact us nolimits@vfairs.com OR visit our virtual Help Desk depicted in the internal lobby and a vFairs representative will be available to help you.
Contact us via email at info@diabetes.ca or call 1-800-BANTING (226-8464) and our call centre staff will get back to you in 1-2 business days.